F.A.Q. and Return/ Refund Policy
COVID-19 Order Processing Update
Typically, orders placed for
In the current market, we have been informed by the carriers that they will no longer guarantee shipping times. it has been our experience for UPS, FedEx and USPS to experience Shipping Delays, and your order may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 Pandemic impacts on the United States. Please plan accordingly when placing your order.
Please also note that due to to the personal nature of some items, during the National Pandemic, some items will not be returnable or refundable.
All back orders will be shipped as soon as possible. You will be notified via email when your order ships along with a tracking number.
Standard UPS
Estimated Average shipping rates, actual shipping cost may vary, depending on package weight.
IMPORTANT NOTE: PLEASE REVIEW YOUR TRACKING NUMBERS WHEN RECEIVED. IF YOU DO NOT RECEIVE YOUR SHIPMENT WITHIN 24 HOURS OF THE INDICATED SHIPMENT DELIVERY DATE, PLEASE CONTACT US AT INFO@M3GREEK.COM TO FILE A LOST PACKAGE CLAIM. THE CARRIERS WILL NOT COVER CLAIMS OVER 30 DAYS PAST THE INDICATED DELIVERY DATE. THE SOONER YOU CONTACT US THE BETTER CHANCE WE HAVE OF FINDING THE PACKAGE OR GETTING THE CLAIM PAID QUICKLY.
What is your return policy?
Shipping
All orders ship full unless otherwise stated. Please take note of the individual items production requirements. These are the lead times required to create your item before shipping. Please note that if your item is returned as undeliverable due to a bad address, we will make an attempt to contact you via phone and email. The carriers do charge a return to sender fee as well as a fee to reship the item(s) to you again. If we cannot contact you we will refund your order, less the original and return shipping fees.
Return/Refund Policy
Blank and general merchandise can be exchanged. If we receive notice within 10 days of your purchase, a refund or exchange will gladly be given.
Items noted as made to order, can only be exchanged once, as long as they are not customized and not noted as final sale. If they are customized they may not be exchanged. Some made to order items may also be final sale if noted in the item description.
In order to receive a refund, your product(s) must be returned within 10 days of receipt in new "sellable" condition, unworn, with tags, labels
Once we receive your return, and all items have been inspected to
The customer assumes full responsibility for any return shipping cost. Please allow 5-10 business days from the time we receive your item(s) to process your return.
If the error is on the part of M3, we will supply a return label for your return. This is the only return shipping we will pay. Please do not return your item without getting a return label from us. If you ship on you own, we will only pay the shipping value based on our shipping contract.
Due to the custom nature of embroidery, decorated items
Due to the nature of use, the sale of Graduation stoles and Mask
Please Note there is a 15% restocking fee on ALL approved returns/refunds. Any Credit card and shipping fees are not refundable once the item has shipped. Your refund will be paid less the restocking fee shipping and credit card fees.
If the item has not shipped your shipping fee will be refunded. Credit card fees are not refunded if you simply change your mind on an order or cancel before shipping. As noted above please keep in mind the custom items are not refundable.
If your shipment is returned to us for an incomplete or incorrect address or the carrier cannot deliver because you do not respond to their call tags, additional shipping charges will be required to get your items returned to you. If you decide against paying the additional shipping, your order will be refunded less the shipping charges (because shipping has already been attempted) and credit card fees. Restocking fees may also apply.
What types of payments do you accept?
We accept checks (with
Abandoned carts
Sometimes you will start an order and not complete it for a few days or a few weeks. The system will hold that cart and its pricing even if we experience a price increase. If you place an order using that cart after a price increase takes effect, we reserve the right to request the additional funds before processing your order.
What is the average stitch count and cost of a logo?
The average left chest logo is about 10,000 stitches. The cost would be $15.00 ($1.50, per 1,000 stitches), plus the setup cost and any digitization fees. We have a minimum charge of $10.00 for custom logos.
How much will it cost to get a custom image placed on my garment?
It depends on how complex or elaborate your image is. It is always best to email us directly at info@m3greek.com to get started on your project. When you submit an image to us, that item is not just printed out and placed on to your garment. We digitize your item and prep it to be placed on your garment. First, our human designers actually recreate your image in our advanced software manually. Depending on your project, we then place that newly created image into our embroidery software, so that our machines properly place every stitch, making your design come out perfectly. This process involves several Team Members and takes time. If you are requesting a complex design, a design idea we have no image for, or something we will be making from scratch, that also may play a role in the time it takes to complete your project.
Can I Get A Discount?
We regularly send out special promotions to our VIP list subscribers. To be the first to hear about them, feel free to Follow Us On Facebook, Twitter, Instagram and our Newsletter Club. If you are in the Saint Louis area, we also offer promotions for our in-store visitors. When you check out, we will enter your name into our rewards system, and after you reach your Rewards Milestone, you will get a discount on your next visit!
Why does it take so long to get my order?
Almost all of the items that we provide at M3 are made to order. That means that when you order an item, we take a blank item in our warehouse and build it from scratch, with our in house equipment. This allows us to continually offer one of a kind, unique and trendy items that you will only find at M3. We thank you for your patience and understanding. We assure you that you are receiving a high-quality product made just for you. Please note that custom items do provide an estimated completion time.
Does your website show all of the items you sell?
Not in the slightest. While we do provide our website as a means for our national customers to see & purchase our one of a kind merchandise, we also have a multitude of items in our shop that you won't find anywhere else. This also gives us the ability to bring you new and improved items that no one else has when you see us at your local, regional and national conventions. Visit us today at 3761 Pennridge Drive, Bridgeton MO
Why don't I see my organization with items for sale?
While we cater to the divine nine, we also cater to other fraternity and sorority organizations as well. If you'd like to know if we can create items for your group, email us directly at info@m3greek.com. If you do not see a divine nine org on our site, it means that 1. We may not currently be a licensed vendor with that org or 2. We currently do not receive enough business from that org to justify carrying those items. If you'd like more information, feel free to email us directly at info@m3greek.com to get more information on getting your org on our website.